FAQs

We want every order to feel simple, reliable, and convenient, which is why our customer service policies are designed to make returns, exchanges, shipping, cancellations, product availability, and general product care as straightforward as possible.

Return and Exchange Policy

Customers may request a return or size exchange for eligible merchandise within 30 days from the original purchase date. Items must be unused, unworn, clean, and in suitable condition for resale. Products that show signs of use or contain pet hair, stains, strong odors, washing marks, or other damage may not qualify for a return or exchange. Some products and special purchase types may be excluded from the standard return process, including gift cards, electronic gift cards, outlet merchandise, and other items specifically identified as non-returnable at the time of purchase.

Before sending anything back, please make sure the item meets the applicable return requirements and is packed securely. Customers are responsible for following the return instructions provided for their order. Items that do not meet the required condition may be refused or returned to the customer.

Refunds and Exchanges

After a returned package arrives at our warehouse, it generally requires approximately 5 to 7 business days for inspection and processing. Business days are Monday through Friday and normally exclude weekends and applicable holidays. Once the return has been approved, refunds are issued to the payment method originally selected for the purchase. For approved exchanges, the requested replacement size or item will be prepared for shipment according to availability.

Processing times can vary depending on warehouse volume, seasonal demand, promotional periods, and carrier delivery schedules. A tracking number showing delivery to the warehouse does not necessarily mean that the return has already completed inspection, so customers should allow the full processing period before contacting customer support about the status.

Shipping Information

Most standard orders are prepared for shipment within approximately one business day after the order is placed. Weekends and major U.S. holidays are not normally included in this handling period. During promotional campaigns, major sales events, or periods of unusually high order volume, processing may take longer and can extend to several business days.

Orders selected with expedited shipping are handled according to the service level chosen during checkout, although shipping speed does not always eliminate warehouse processing time. Delivery estimates may also be affected by weather, carrier delays, address issues, or other circumstances outside our control. Customers should review their confirmation and tracking information carefully after an order has been placed.

Product Restocks

Inventory can change frequently, and there may not always be a confirmed date for products that are temporarily unavailable. When an item, color, or size is out of stock, customers are encouraged to use the available restock notification feature whenever possible. Providing an email address through the notification form allows customers to receive an alert when the selected product becomes available again.

Restock timing depends on inventory levels, production schedules, supplier availability, and demand. Because of these variables, an estimated restock date should not be considered guaranteed.

Order Changes and Cancellations

Orders can only be modified or canceled during a limited period after checkout. Requests should generally be submitted within 30 minutes of placing the order. Customers who need to make an adjustment should use the order editing option provided on the confirmation page as soon as possible.

Once an order has entered fulfillment, shipment preparation, or carrier processing, changes and cancellations may no longer be possible. For this reason, customers should carefully review product selections, quantities, sizes, colors, shipping details, and contact information before completing payment.

Product Origin and Manufacturing

Our products are developed through a global sourcing and manufacturing network. Product design and development may take place in the United States, while fabrics, components, production, and finishing can involve partners in different countries. Materials may be sourced internationally depending on the requirements of each product, with manufacturing locations varying by item and production cycle.

Because supply chains can change over time, the country of origin and production details may differ between individual products. Customers seeking specific information about a particular item should review the product description or contact customer support for assistance.

Retail Availability

Our products are primarily offered through our online store rather than through a broad network of traditional retail locations. This direct-to-customer model allows us to manage product selection, inventory, pricing, and customer support through our own sales channels. Certain showroom or in-person purchasing opportunities may be available in selected locations, but availability can change based on current operations.

Promotional Offers

Discount campaigns and seasonal promotions are subject to their individual terms and conditions. A promotion may apply only to selected merchandise, categories, or qualifying orders rather than to the entire store. Promotional periods have specific start and end times, and expired offers cannot normally be applied retroactively to previous purchases.

Customers should review the terms shown during a promotion, including exclusions, minimum purchase requirements, and any restrictions concerning other discounts or offers.

Product Care

Proper cleaning and storage can help maintain the appearance, performance, and longevity of your gear. Customers should follow the care instructions provided for each product and pay close attention to recommended washing methods, drying procedures, temperature settings, detergents, and storage conditions.

Different fabrics and materials may require different care methods, so customers should avoid using cleaning techniques that are not recommended for the specific item. Additional product-care guidance may also be available through our online support resources.

Customer Support

For questions regarding returns, exchanges, refunds, shipping, order changes, restock notifications, product information, or general assistance, please contact our support team at [email protected]. When contacting us about an order, including the order number and relevant product details can help us locate the purchase and provide assistance more efficiently.