Returns & Exchanges

We want you to feel confident when placing an order, and we understand that sometimes an item may not be the right fit. Eligible merchandise may be returned within 30 days from the original purchase date, provided that the item is unworn, clean, and in suitable condition for resale. Approved returns can be refunded to the original payment method used for the purchase or, where applicable, issued as store credit.

Before sending an item back, please make sure it has not been worn or used and is free from stains, odors, pet hair, damage, or other signs of use. Items that do not meet the required return condition may be declined. Keeping the original product packaging and accessories together with the item can also help ensure that the return can be reviewed without unnecessary delays.

Products sold as packs or sets must be returned as a complete package. Individual pieces from a multi-item pack or set cannot be returned separately. For example, if an order contains a three-piece bundle or a complete equipment set, all components included in that purchase must be sent back together. Partial returns from bundled purchases are not eligible for individual refunds.

Size exchanges are available within 30 days of the purchase date for eligible, unworn items. Exchanges are limited to the same product in another available size. Exchange requests are subject to inventory availability when the returned merchandise reaches the processing facility. Because inventory can change while a return is in transit, a particular replacement size cannot be guaranteed.

There is no additional shipping charge for an eligible size exchange within the United States. Once the returned item has been received and inspected, the replacement size will generally be prepared for shipment within approximately five to seven business days when the requested size is available. Processing times may vary depending on warehouse volume, product availability, seasonal demand, and other operational circumstances.

An exchange cannot be completed when the requested replacement is unavailable at the time the return is processed. In that situation, the returned item will instead be handled as a refund according to the applicable refund method and the original payment information associated with the order.

Size exchanges are intended only for changing the size of the same product. They cannot be used to switch to another color, a different style, or a completely different product. If you would prefer another color or a different item, a new purchase will be required. Customers who need an alternative product or need the replacement sooner may place a new order separately.

For eligible U.S. purchases, customer support may assist with a repurchase by providing standard shipping at no additional charge. The replacement order will be charged separately, and payment for the new merchandise will be processed when the new order is shipped according to the applicable order terms.

After a returned product has been received and approved, refunds are generally processed within five to seven business days. The time required for the funds to appear in the original payment account may vary depending on the payment provider, financial institution, or card issuer. Processing times may also be extended during periods of unusually high return volume.

Sales events, holidays, seasonal promotions, and other peak periods can significantly increase the number of returns and exchanges being handled. During these periods, return or exchange processing may take longer than the usual timeframe and can be delayed by up to 15 business days. Customers should allow additional time when sending merchandise back during these high-volume periods.

Certain products are not eligible for return, exchange, refund, or store credit. Merchandise designated as final sale is excluded from the standard return process. Gift cards and electronic gift cards are also considered final sale and cannot be returned or exchanged for a refund or credit.

Before sending an item back, customers are encouraged to review the applicable return requirements and confirm that the merchandise qualifies. If you are unsure whether an item is eligible, or if you have questions about the return process, please contact customer support at [email protected]. Providing the order number, product information, and a brief description of the request can help the support team review the situation more efficiently.

Return eligibility is determined based on the condition of the merchandise, the date of purchase, the type of product, and the applicable return requirements. Items must meet the stated conditions before a refund or exchange can be completed. Once a returned package is received, the merchandise may be inspected before the requested resolution is finalized.

We recommend keeping shipment information and tracking details after sending a return until the return has been fully processed. This can be useful if there is a delivery issue or if additional information is needed during the review.

Our goal is to make the return and exchange process straightforward while ensuring that each request is handled accurately. If you have questions about eligibility, exchange availability, refund timing, or another return-related matter, please reach out to [email protected] and our customer support team will assist you with the next steps.