Shipping

Orders are generally prepared for shipment within one business day after they are submitted when standard shipping is selected. Business days do not include Saturdays, Sundays, or recognized U.S. holidays. If an order is placed during a weekend or on a U.S. holiday, processing will begin on the next available business day. During promotional periods, major sales events, holidays, and other periods of unusually high order volume, processing may take longer than usual. In these situations, standard orders may require up to five business days before they are shipped.

Some orders may need additional preparation time because certain products are packaged or assembled individually at the fulfillment facility. Orders containing these items may require an additional one to three business days before they are ready to leave the warehouse. This additional processing time can be especially noticeable during seasonal promotions, large sales events, and holiday periods when order volumes are higher.

Once an order has been packed and handed over to the shipping carrier, tracking information will be sent to the email address provided when the order was placed. Customers can use the tracking details in the shipment notification to follow the progress of their package and view the latest available delivery updates. If tracking information has not yet been received, the order may still be undergoing processing or preparation.

For customers who need faster delivery, expedited shipping services may be available for eligible destinations within the continental United States. Orders submitted before 10:00 AM Pacific Time on a regular business day may qualify for same-day shipment when an express service is selected. Orders received after the daily processing cutoff will generally be processed on the following business day. Weekend and holiday orders will also be handled on the next business day.

Express delivery typically arrives within two business days after shipment for eligible continental U.S. destinations. Availability can depend on the destination address and the type of item included in the order. Express service is not offered for Alaska, Hawaii, APO, FPO, DPO, or PO Box addresses. Physical gift cards may also be excluded from express delivery options.

A faster rush delivery service may be available for eligible continental U.S. addresses. When an order is submitted before 10:00 AM Pacific Time on a business day, it may be dispatched that same day and is generally scheduled for delivery on the following business day. Orders placed after the daily cutoff will normally be processed on the next business day. Orders submitted on weekends or U.S. holidays will begin processing when regular business operations resume. Rush delivery is not available for Alaska, Hawaii, APO, FPO, DPO, or PO Box destinations, and physical gift cards cannot be shipped using this service.

Most domestic shipments are transported through major parcel carriers, with the specific carrier determined by the destination and shipping method. In certain locations, another carrier may be used for the final portion of delivery. Shipping arrangements can vary depending on the destination, service selected, package characteristics, and carrier availability.

Some packages may require a signature at the time of delivery. Signature requirements can be determined by several factors, including the contents or value of an order, delivery location, previous delivery circumstances, and carrier procedures. This means that a signature may be requested even when it was not specifically expected when the order was placed.

If a signature is required and nobody is available at the delivery address, the carrier may leave a delivery notice with additional instructions. Depending on the carrier and location, the package may be attempted again or transferred to an authorized pickup location where it can be collected securely. Customers should follow the instructions provided by the carrier to avoid unnecessary delivery delays.

Delivery estimates are provided as general guidance and are not guaranteed arrival times. Actual transit times can be affected by weather, carrier delays, address verification, transportation conditions, seasonal demand, holidays, or circumstances outside the fulfillment facility’s control. Processing time and transit time are separate, so the estimated delivery period begins after the order has been prepared and shipped.

If you have questions about an order, shipment status, processing time, or delivery options, please contact customer support at [email protected]. When contacting support, including your order number and the email address used during checkout can help the team locate your order more efficiently. Our team will review the available information and provide assistance as soon as possible.

Please keep in mind that orders containing individually assembled or specially prepared items may take longer to process than standard orders. During high-volume periods, allowing additional processing time is recommended. Once the package leaves the fulfillment facility, tracking updates will become available as the carrier scans and moves the shipment through its network.